Yes, we do require valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveller in the booking. This is required to protect your purchase.

Your travel voucher acts as your ticket. It is essential that you print your voucher and include it with all of your travel documentation. This voucher is unique to your booking and is your proof of purchase. Simply present your travel voucher upon commencement of service, together with valid photo ID for purchase verification.

When you have completed your booking, it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem your ticket. We suggest that you attach a copy of our web page print out as well as the travel voucher so that you have all the information at your fingertips upon arriving at the destination.

Some email internet providers can mark general booking emails such as those sent from Walkabout Travel as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelt a name, not entered a title correctly or mismatched the ages with the travelers, you can send the Walkabout Travel Customer Care Service team an email and we will make a note in the booking. Vouchers will not be reissued for these changes.

Children do not require photo ID.

Please contact your direct travel consultant of Walkabout Travel and advise your Walkabout Travel Booking Reference number and the name, phone and fax number of the hotel/place you will be staying at. We will advise by phone or fax if your booking is confirmed and if so, send your confirmation voucher. Please note this option is only available for confirmations close to departure date. It is essential that you have your Walkabout travel voucher to exchange for your travel service.

Your tour departure information can be found on your Itinerary, voucher or in the confirmation details. If there is no time listed, you will be required to call the Walkabout Customer Sevice at least 24 hours prior to your departure date to reconfirm your tour meeting point and departure time.

After you arrive in Turkey and get yourself comfortable, vouchers can be exchanged at your hotel or at our main office in the heart of Istanbul.

This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact Walkabout Travel Customer Care Service to amend your details.

Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their Walkabout Travel voucher.

Yes. Once you have a confirmed booking, all the details of your tour consultant are on your Walkabout Travel voucher.

Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. Walkabout Travel will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.

You can forward the email containing your voucher to another email address, where that computer has access to a printer (e.g. work email address). If you do not have this alternative available to you, please contact Walkabout Travel Customer Service who will advise options for receiving a printout of your voucher e.g. fax or mail. It is essential that you travel with a printout of your voucher, which is unique to your booking and is your proof of purchase. The voucher must be presented together with valid photo ID upon commencement of your selected tour, and you may not be permitted to join the tour without the voucher. There may also be separate instructions on your voucher, under the Important Information field, which you will need to read in advance of your tour